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First of all a small example of how making an appointment for the customer might look like. Because this customer has chosen "Massage", and because "Massage" occurs multiple times in the services list, an extra duration choice is displayed. As you can see, the customer can leave a little note, which is shown in your online calendar. You can also leave notes about this customer in the customer overview.
You can visit the fake advertisement on the upper right to see for yourself.